The details are guidance only and are given to ensure the beauty of your Mother of Pearl mosaic is maintained for many years to come. The information herein is a guide and is not exhaustive.
One of the great strengths of the mosaics is that they are an extremely strong mosaic given their relative thickness. This strength is achieved through the natural material. This allows for the mosaics to be used in many areas, including Walls, Floors, Swimming Pools, Showers, Wet-Rooms, Spa’s etc. (Some colors are not suitable for Swimming Pools or external use, consult your supplier for details).
When installing the mosaics we recommend you choose a recognized installer who has experience in the installation of mosaics. Mosaics are not difficult to install but they require more surface preparation than would normally be used for larger tiles.
We recommend the use of a Mosaic Adhesive in all cases. Preferably a white adhesive should be used as this ensures the color of the mosaics is not affected by the color of the background adhesive. Darker adhesives may adjust the tonal color of the mosaics once installed. The type of mosaic adhesive used will depend on the substrate onto which the mosaics are being installed.
Consult your installer for the correct material type to be used. We recommend MAPEI adhesives are used
with its products, but other manufacturers products may be suitable.
The individual tesserae are fixed onto a fiber mesh support which is placed into the tile adhesive applied to the substrate on which the mosaics are to be mounted. It is recommended that a maximum trowel notch depth of 2mm is used to ensure that the adhesive does not squeeze through the grout joints when the sheets are applied to the adhesive. Due to the minimal weight of each sheet, it is recommended that minimal pressure be applied when fixing the sheets to the adhesive to prevent possible squeezing through of the adhesive.
The individual tesserae are fixed onto a paper sheet. The paper sheet should NOT be fixed into the adhesive and should be facing away from the substrate on to which the mosaics are to be installed. The tesserae showing on the reverse of the sheet should be placed into the adhesive previously applied to the substrate onto which the mosaics are being installed. It is recommended that a maximum trowel notch depth of 2mm is used to ensure that the adhesive does not squeeze through the grout joints when the sheets are applied to the adhesive. Due to the minimal weight of each sheet, it is recommended that minimal pressure be applied when fixing the sheets to the adhesive to prevent possible squeezing through of the adhesive.
Once the adhesive has cured, the paper can be removed by applying water to its surface. The water should be applied sparingly and allowed a little time to soak into the paper after which the water-soluble glue binding the paper to the mosaics will be diluted and the paper can be peeled away. If the paper does not peel away easily re-apply water or wait for a longer period for the water to be fully absorbed by the glue. Caution: – If the adhesive securing the mosaics to the substrate has not fully cured, then the individual tesserae may come away from the substrate when the paper is removed.
On occasion it may be necessary to cut the mosaics to ensure a correct fitting. The mosaics can be easily cut with a diamond disc using a wet or dry process. The mosaics are not prone to splintering or shattering, however as with any mechanical process we recommend the wearing of a dust mask along with safety eye and hand wear are used at all times during the cutting process. As the mosaics are produced from a natural process, there may be dust and a slight odor given off during any cutting process. It is recommended that any cutting is carried out in a well-ventilated area.
We recommend Mapei Kerapoxy Easy Design Grout is used with its products. Mapei Kerapoxy Easy Design is an epoxy grout that offers enhanced ease of use and exceptional shine performance. Other manufacturers grouts may be suitable and should be clarified with your installer prior to application.
Grouts can be applied in the recommended industry fashion. The grout will not penetrate the mosaics however care should be taken when applying the grout to not use mechanical products which may damage the surface of the mosaics. Rubber trowels and sponges are recommended tools.
DO NOT USE acids or similar strength materials as this may break down the surface of the Mother of Pearl or Shell resulting in porosity or a reduction in the polished effect. If using a grout cleaning agent, test an area of the mosaics to ensure it does not damage the mosaics.
A soft cloth with warm water should easily clean off the mosaics. DO NOT USE acids or similar strength materials as this may break down the bond resulting in porosity or a reduction in the polished effect. If unsure about the strength of a cleaning agent, we recommend trailing it on a small area in the first instance.
All orders must be received in writing to either lacey@bespokestudio.com
or abby@bespokestudio.com
Conditions
Acceptance of the sales order is done by submitting payment in full via check or credit card prior to shipping. Orders paid for by check will not be shipped until the check is received by Bespoke Studio accounting.
Deposit and Payments
Production of order will not commence until the amount due has been paid.
Exchanges
Acceptance of the sales order is done by submitting payment in full via check or credit card prior to shipping. Orders paid for by check will not be shipped until the check is received by Bespoke Studio accounting.
Production of order will not commence until the amount due has been paid.
Customers are asked to select carefully as Bespoke Studio does not issue refunds. Damaged/Faulty goods must be reported by emailing
operations@bespokestudio.com within 2 days of receiving the goods.
Requesting changes to an order, once already confirmed and paid for, will need to be put forward in writing and is subject to approval.
Cancellation on an order will not be refunded.
Bespoke Studio will not take responsibility for any breakages/damages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our warehouse in Santa Rosa Beach, FL due to any circumstances beyond our control.
Bespoke Studio acts as a tile supplier only, we are happy to assist in calculations of square foot areas needed, however Bespoke Studio takes no responsibility in the incorrect calculations when assisting. It is up to the client or interior designer to confirm with our calculations or present us with final calculations for their project.
Bespoke Studio recommends placing a minimum addition of 10-15% wastage for each order. If color variations do not suit your design needs, we recommend ordering 20-30% overage. Your installer can then hand-select tiles to achieve a more consistent color palette.
Bespoke Studio is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.
If you have any questions or worries regarding your order, please feel free to email us at operations@bespokestudio.com, or visit us at, www.bespokestudio.com.
In the unlikely event of product failure, Bespoke Studio will repair and/or replace, at its discretion, the affected area of the materials at a cost not to exceed the original square-foot cost of the portion of the material shown to be defective. All claims must be submitted to Bespoke Studio before tearing out and re-install begins. Bespoke Studio will not be responsible for material failures resulting from use over a damaged, defective or improperly prepared surface, or any area where installations is not recommended such as outdoors or commercial areas. This warranty does not cover normal wear and tear or cracking due to structural movement, excessive deflections or other failures in the substrate or framing, including damage resulting from weather, flood, fire and acts of God.