Terms & Conditions

Our Products Moroccan


USAGE GUIDE BODY

Our tile is hand crafted and consists of a special mixture of clays and adhesives that make it resistant for floors traffic and easy to install on walls. Small imperfections such as tiny cracks and chips that add character to the rustic nature of the tile are not considered a defect.

All items are handmade in Mexico & Morocco; these tiles must be treated/considered in a similar manner to a natural product. Each tile is different from the next, as they are made by hand, specific for your project.

Please note the following features of Zellige mosaics are not defects, they are what constitute an authentic Zellige tile:

Shade variations are inherent in all kiln fired clay products. It is possible that the tiles you receive will be slightly different from the sample or display shown to you in the showroom – this is normal.


FLOOR APPLICATION

Our tiles are suitable for use on residential traffic floors. Just like any handmade terracotta, depending on the traffic, special care may be needed. On floor surfaces, cleaning with a damp mop and mild soap is suggested. Always avoid the use of abrasive products containing bleach, ammonia and/or paint thinner. Never scrub with rough materials that may damage the surface. Our materials are intended for indoor use only.

The client accepts that as these are a man-made product each tile is different from the next. This means each tile will have a varying slip rating.

Bespoke Studio does not recommend these tiles used as a floor finish in high traffic commercial and public external spaces if the client wishes for a consistent and perfect floor finish forever. Our tiles are handmade and will patina with age.


EXTERNAL USAGE

Tiles are suitable for external usage however could fade with sun exposure, installing outside should be done at client’s discretion.


WET APPLICATIONS

Suitable for use in shower walls and floors, steam showers, saunas. Using our Moroccan handmade Zellige tiles in a submerged water application such as a pool, fountain or water line, is to be at the discretion of the client. It is recommended to prepare the surface with a waterproof membrane. Bespoke Studio will not be responsible for material failures resulting from use over a damaged, defective or improperly prepared surface and cannot be held responsible for replacement of tile used in areas with complete water submersion including, but not limited to pools & fountains.

We recommend the installer to treat the laid tiles (which are not glazed) with an additional layer of sealant to the surface of the tiles to prevent exterior damage and to enhance the lifetime of the color and longevity of the tile.

Tiles should be retreated/re-sealed each year

Tiles should not be laid in areas (internal or external) that reach freezing temperatures for lengthy periods of time. Bespoke Studio will not be responsible for material failures resulting from freeze thaw, and failure of tile by water damage in these circumstances.

We assume that the tiler has full insurance and capabilities when laying our tiles. We take no responsibility for damages caused to our tiles due to improper and faulty installation methods. This includes but is not limited to the following.

Unleveled substrate causing the tiles to crack due to movement

Please ensure you discuss the design of your project and your expectations with the tile installer.


USE ON COUNTERTOPS

The use of our Moroccan tiles on kitchen countertops or working surfaces is acceptable, however should be at the discretion of the client. Bespoke Studio will not take responsibility for effects due to the acidity of liquid spills, and/or excessive heat from cooking utensils damaging the surface of the tiles.

Clients must also take into consideration that these tiles are not flat surfaces and crevices in certain mosaic selections may be impractical for bench-top surfaces


SHIPMENT INSPECTION

It is the responsibility of the client or client’s representatives to thoroughly inspect deliveries upon receipt. It is important to check that received tiles match what was ordered and that nothing was damaged. All damage claims must be made within five (5) business days of receipt. If the order was shipped “collect” then the damage claim must be submitted by the party that paid for the shipping. Bespoke Studio will not accept any claims of wrong tiles .

Bespoke Studio will take no responsibility for tiles not inspected and installed. Returns must be approved by Bespoke Studio and are subject to a 30% restocking fee and freight back to Bespoke Studio Warehouse.


SEALING OF TILES:

We recommend having the tiles resealed once installed. Please contact the Bespoke Studio team for suggestions of sealants suitable for your specific tile of choice.

Before use of any sealant always read the product directions and carry-out a test on un-laid pieces or in an inconspicuous area to determine desired effect and ease of application.

Please contact the Bespoke Studio team for suggestions of suitable sealants for your specific tile of choice.


CLEANING/MAINTENANCE

Please treat all our tiles as a natural material, do not use any harsh abrasive cleaners on TILESOFEZRA products. Please use a natural stone cleaner.

Regular normal maintenance cleaning is recommended using an appropriate pH-neutral cleaner (e.g. cleaners ordinarily suitable for natural stone & terrazzo floors). Never use abrasive cleaners, chemicals or bleach as over time these may affect the natural color pigments of the tiles’ surface. Before use of any cleaner, always read the product directions and carry-out a test clean on some un-laid pieces or in an inconspicuous area to determine desired effect and ease of application.

Bespoke Studio takes no responsibility to damages to the tiles caused by the client using abrasive cleaners, scouring pads and other strong cleaning products on our tile product.

Please contact the Bespoke Studio team for suggestions of suitable cleaners and for maintenance instructions for your specific tile of choice.


ORDER PROCESS

All orders must be received in writing to customerservice@bespokestudio.com

Conditions
Acceptance of the sales order is done by submitting payment in full via check or credit card prior to shipping. Orders paid for by check will not be shipped until the check is received by Bespoke Studio accounting.

Deposit and Payments
Production of order will not commence until the amount due has been paid.

Exchanges
Customers are asked to select carefully as Bespoke Studio does not issue refunds. Damaged/Faulty goods must be reported by emailing customerservice@bespokestudio.com within 2 days of receiving the goods.


ORDER ALTERATION & CANCELATION CHARGES

Requesting changes to an order, once already confirmed and paid for, will need to be put forward in writing and is subject to approval.

Cancellation on an order will not be refunded.

Bespoke Studio will not take responsibility for any breakages/damages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our warehouse in Santa Rosa Beach, FL due to any circumstances beyond our control.

Bespoke Studio acts as a tile supplier only, we are happy to assist in calculations of square foot areas needed, however Bespoke Studio takes no responsibility in the incorrect calculations when assisting. It is up to the client or interior designer to confirm with our calculations or present us with final calculations for their project.

Bespoke Studio recommends placing a minimum addition of 10-15% wastage for each order.


PRIVACY POLICY

Bespoke Studio is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.


CONTACT US

If you have any questions or worries regarding your order, please feel free to email us at customerservice@bespokestudio.com, or visit us at, www.bespokestudio.com.


DISCLAMIER

In the unlikely event of product failure, Bespoke Studio will repair and/or replace, at its discretion, the affected area of the materials at a cost not to exceed the original square-foot cost of the portion of the material shown to be defective. All claims must be submitted to Bespoke Studio before tearing out and re-install begins. Bespoke Studio will not be responsible for material failures resulting from use over a damaged, defective or improperly prepared surface, or any area where installations is not recommended such as outdoors or commercial areas. This warranty does not cover normal wear and tear or cracking due to structural movement, excessive deflections or other failures in the substrate or framing, including damage resulting from weather, flood, fire and acts of God.